Welcome to Zulfa.com.my online store. Terms and conditions stated below applies to all visitors and users of which you’re bound by these terms and conditions as long as you’re on this Site.

The content of terms and conditions may be change, move or delete at any time. Please note that zulfa.com.my have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Zulfa.com.my will take immediate actions against the offender(s). You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password.

Product & Service Offering
Zulfa.com.my offers you the purchase of product items available at Zulfa.com.my. You agree to pay Zulfa.com.my the total amount set forth in the contract of sale and any other mutually agreed charges. Zulfa.com.my will provide the product items stated in the order and deliver the items to the intended delivery address as stipulated by you.

All price are quoted in Ringgit Malaysia (RM). Every effort is made to update and keep current the prices shown on our website. However the Zulfa.com.my reserves the right to amend prices in respect of orders which have not been accepted. Where a product is pictured on the website is for reference only (the actual product may vary slightly), the price quoted includes only the main product described and not any accessories or accompanying items shown except where otherwise stated.

Online shopping at our website is on a prepayment basis, orders are processed once payment has been received in full. Payments must be made in Ringgit Malaysia (RM) only.

Cancellation of Orders
All orders which have been processed and delivered cannot be cancelled or altered.

The Products and all included content Are provided on an “as is” basis without warranty of any kind, whether express or implied. Zulfa.com.my specifically disclaims any and all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising out of course of dealing or usage of trade. Zulfa.com.my takes no responsibility and assumes no liability for any User Content that you or any other user or third party posts or transmits using our Products. You understand and agree that you may be exposed to User Content that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to your purpose.

Information Disclaimer
Zulfa.com.my makes best effort to ensure the accuracy of the information contained in this website. However, Zulfa.com.my does not warranty accuracy of the information, and no liability or responsibility is assumed for any errors or omissions in its contents. Zulfa.com.my reserves the right to change product(s), product description(s), availability, prices at any time without prior notice or obligation. We apologise for any inconvenience caused.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

The user shall agree to defend, indemnify and hold Zulfa.com.my harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk. Zulfa.com.my will not be related or involve to any such website if the user’s content/product(s) got damaged or loss have any connection with third party site.

Limitation of Liability
Zulfa.com.my shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, good-will, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the products; (b) any conduct or content of any third party on the products, including without limitation, any defamatory, offensive or illegal conduct of other users or third parties; or (c) unauthorized access, use or alteration of your transmissions or content.

Governing Law and Jurisdiction
These Terms shall be governed by the laws of Malaysia. Our Products are controlled and operated from Malaysia, and we make no representations that they are appropriate or available for use in other locations.

Inaccuracy Information
From time to time, there may be information on Zulfa.com.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers.

This agreement is effective unless and until either by the customer or Zulfa.com.my. Customer may terminate this agreement at any time. However, Zulfa.com.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Any party engaged in illegal activities involving the use of this website will be subjected to civil and criminal sanctions and prosecution. Zulfa.com.my does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.

Amendments to the Terms and Conditions
Zulfa.com.my reserves the right to amend the pricing of products and this Agreement at any time without notice.

Exchange Policy

Pertukaran hanya dibenarkan sekiranya:

  • Mempunyai defect pada helaian tudung
  • Tudung terkoyak
  • Pertukaran hanya sah 3 hari selepas tarikh terima barang

Shipping and Delivery

Immediate Order Processed
Your order will be processed immediately or within 24 hours once payment details have been approved.

Shipping within 3 Days
We do our best to ship the orders within 3 days of order being placed. We take great care in each and every order no matter how big or small. Orders are generally shipped via PosLaju or J&T. The average shipping time is 3 to 7 days according to efficiency of the Courier Company.

Couriers Company
We use third-party logistics companies such as Poslaju and J&T to handle our deliveries.

Delay in Delivery
Upon order has been shipped to the courier, we are not responsible for any delay in product delivery. However, we try our best to assist you to track your order diligently. Kindly send us your tracking number at support@zulfa.com.my for our necessary action.

International Courier
Currently there is no international courier.

Privacy Policy

This Privacy Notice sets out how Zulfa.com.my (hereinafter referred to as “we” or “us”), will handle personal information in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia.

What This Privacy Statement Explains
The aim of this Privacy Statement is to explain to you the kind of personal information that we may gather from you when you visit our website(s) and/or signed up to be an exclusive member of Zulfa.com.my facility and how such personal information are gathered, processed, stored, used, disclosed and/or transferred and most importantly, your right to access and correct your personal information.

What Kind Of Personal Information Are Collected
We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us which may include (but not limited to) the following:

Mobile No and Email Address;
Delivery address to which the goods you purchase from our website are to be delivered;

How Do We Collect Your Personal Information
We may collect personal information directly from you when you:

Fill up our registration form online
Fill up our customer form online
Make payment for items

How We Use Your Personal Information
We may collect personal information from you to be utilized for one or more of the following purpose:

to process and confirm your order
for operational and administrative purposes
to provide customer support and services
to comply with legal and regulatory requirements
to conduct marketing activities (for example, market research)
to facilitate your participation in , and our administration of, any events including contest promotions or campaigns
For any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities

Disclosure of Personal Information
Save in accordance with this Privacy Statement and except as permitted or required under any enactment, law, statute or regulation, we will not use or disclose your Personal Information without any prior consent (implied and/or express). However, we may be required or need to disclose information about you to the following third parties as a part of providing you with our products and the management and/or operation of the company.

If Your Personal Information Provided Is Incomplete
Where indicated (for example in registration forms), it is obligatory you provide your personal information to us to enable us to process your application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application/request or provide you with our products or services.

Access to Your Personal Data
We can assist you to access and correct your personal information held by us. If you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us by email. You should quote your full name, email address, mailing/billing address and handphone/fixed phone number and provide brief details of the information you want a copy of in any such request.

Your personal information such as credit cards details, bank account numbers are not kept in our system. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

Your Obligations Dealing With Us
You are responsible for providing accurate and complete information to us about yourself (i.e. personal information) and updating this personal information as and when it becomes inaccurate, outdated or incomplete by emailing to support@zulfa.com.my.

Changes to Our Privacy Policy
Zulfa.com.my have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. Do keep track on the Privacy Policy page on our website.

Our Contact Details
Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly contact us at the following contact points:
Telephone: +6016-4114 267
Email: support@zulfa.com.my